Frequently Asked Questions

Movva is a fitness activity challenge app for friends, groups, and communities. Each challenge has its own rules, defined timeframe, ranking, and can have a cash prize, a custom prize, or no prize.

You can create an account with email and password or by using Apple login. During signup, we also set your country and account currency to organize payments, challenges, and withdrawals correctly.

Today the app supports only BRL, USD, and NZD. Your account currency is used for paid challenges, in-app balance, and withdrawals.

Tap create challenge and fill in title, description, dates, member limit, approval requirement, only activity app option, scoring mode, and prize type.

You can choose a cash prize, a custom prize (defined by the creator), or no prize.

Each participant pays the entry fee to join. The collected amount becomes the challenge prize and is distributed at the end according to the scoring rule.

In this format, the creator pays the prize amount. Other participants join without paying to fund the prize.

The winner is the person at the top of the ranking at the end of the challenge period, according to the selected scoring rule. In case of a tie, the prize may be split equally among winners.

You join using an invite code or link. If the challenge requires approval, your entry stays pending until an admin approves it.

Yes. You can participate in multiple challenges at the same time, as long as you follow each challenge's rules.

It means the creator or an admin must approve your request before you can officially participate.

Admins can approve members, remove, ban, unban, and delete check-ins when needed. They cannot edit check-ins created by other users.

When enabled, the challenge accepts only check-ins imported from an activity app (for example, Apple Fitness). Manual check-ins are blocked.

You can import a workout from an activity app or create one manually with title, description, date/time, duration, distance, calories, and an optional image.

Yes. The check-in creator can edit it within up to 2 hours after creation and delete it within up to 2 days. After that, edit/delete by the creator is blocked.

Your score is the sum of all valid calories recorded in your check-ins during the challenge period.

Your score is the sum of all valid distance recorded in your check-ins.

Each day in which you have at least one valid check-in counts as an active day in the ranking.

Each valid check-in adds 1 point to the ranking.

No. After the challenge starts, changing prize settings or scoring mode is not allowed.

No. In cash-prize challenges, the paid amount already becomes part of the prize. Refund is only available if the challenge is canceled.

Only when a paid challenge is canceled. This applies to both member-funded and creator-funded challenges.

If the challenge is canceled by the creator or an admin, only the creator can request a refund of the amount paid to fund the prize.

The refund is calculated as the total amount paid minus payment platform fees.

The amount is credited to your in-app balance. Then you can use this balance in new challenges or request a withdrawal.

Your balance is real money in your account currency. You can use it for entry discounts (up to 50%) and also request withdrawals.

The minimum withdrawal is 5 units in your account currency (BRL 5, USD 5, or NZD 5).

In your profile, set up your withdrawal account. For BRL, provide PIX details. For USD/NZD, provide the required details for Wise transfers.

No. You need to request withdrawals manually when you have available balance.

Initiation/processing can take up to 5 business days. Final timing may vary depending on banks, holidays, and verification checks.

For BRL via PIX, there is no withdrawal fee. For USD/NZD via Wise, the transfer fee is charged to the user and calculated by Wise at request time.

In paid challenges, the checkout total may include Stripe processing fees. Everything must be shown clearly before payment confirmation.

Movva uses security measures and collects only the data needed for app operation, payments, withdrawals, and support.

General account data is kept for 1 year after an account deletion request. Payment and transaction data is kept for 5 years to meet tax and accounting obligations.

No. Movva is not a betting platform. Results depend on real performance measured through check-ins and activity metrics.

No. The app does not provide medical diagnosis or medical advice. Always consult a healthcare professional before changing your exercise routine.

You can contact support through the app, in the Contact Us option, or through the Movva website. The team responds within up to 24 hours.